Below you will find the General Terms and Conditions, which are an integral part of every consulting and training contract and also apply to the provision of other services.
1. General validity
These GTC apply to all business transactions with the customer and are an integral part of the contract. They are recognised when the order is placed and apply for the entire duration of the business relationship.
2. Offers and order placement
The offers on the website are subject to change. An offer requested by the customer is binding and is valid for one month, unless a different period is specified in the offer. An informal declaration by e-mail from the customer is sufficient to place an order. The sending of documents with the request for examination or processing and the agreement of consultation appointments shall also be deemed to be the placing of an order.
The specific content and scope of the work to be performed depends on the order placed. All information and advice in the consultations and in the documents to be processed are given to the best of our knowledge and belief. The client is solely responsible for deciding on the implementation of the recommended measures in terms of timing, type and scope. A concrete success is neither owed nor guaranteed. In particular, salary information provided to an employer is the sole responsibility of the client.
4. Invoice and Payment
Invoices are issued to private customers immediately after the start of the order. Institutional customers receive the invoice after the order has been completed. All invoices are payable in full within 14 days of receipt. In individual cases, longer or shorter payment periods may be agreed with the customer.
5. Right of cancellation
Customers from the private customer sector can cancel their contractual declaration in text form (e.g. letter, e-mail) within 14 days without giving reasons. The cancellation period begins when the customer places the order (see paragraph “Offers & order placement”). The right of cancellation shall expire if the performance of the service has commenced with the express consent of the customer before the expiry of the cancellation period. Express consent and performance of the service are deemed to have been given if the customer sends the consultant documents to be processed ahead of time, if a consultation is requested or if a self-study course is started.
6. Delivery deadlines
The delivery deadlines stated in verbal or written form are estimated deadlines and apply once all the necessary information and documents have been provided. All orders are processed as quickly as possible; however, delays may occur in individual cases due to short-term increases in demand.
7. Data protection and copyright
8. Liability and complaints
The dispatch or electronic transmission of any data is at the risk of the customer. No liability is accepted for damage caused by force majeure, network and server errors, line and transmission faults, viruses or disruption of the postal route.
If, despite all due care and diligence, the content contains errors or defects, the customer has the right to complain about the order within 7 days of dispatch and is entitled to have the defects rectified/corrected free of charge. Otherwise, the services provided shall be deemed to have been approved. Further claims due to non-fulfilment or consequential damages are excluded. Liability is excluded except for intent and gross negligence.
9. Final provision
Should at least one provision of the GTC be or become invalid, this shall not automatically apply to all other provisions of the GTC.
The place of fulfilment and jurisdiction is Dresden. German law applies exclusively.
Status: 04 December 2023